Article 1 (Scope)
These terms apply to the use and booking of the lodging operated by the company. Matters not covered here are governed by law or by generally established practice.
This is a translation of the Japanese original, provided for reference. The Japanese text governs.
These terms apply to the use and booking of the lodging operated by the company. Matters not covered here are governed by law or by generally established practice.
A lodging contract is formed when the company accepts the guest's application and payment of the full amount has been confirmed.
If payment is not confirmed within 30 minutes of the application, the application lapses automatically and the dates are released to other guests. No cancellation fee arises in that case.
The maximum occupancy of each house may not be exceeded.
If the number of guests differs from the booking, please tell us in advance. We may refuse the stay if the number is increased without notice.
If you will arrive later than planned, please contact us in advance. If you do not arrive on the day and have not contacted us, we may treat the contract as terminated.
For cancellation after payment, the following charges apply.
Refunds are made to the original payment method through our payment processor (Stripe) and take a few business days.
We may terminate the contract in the following cases. Where we do, we do not charge for the part of the stay not provided.
Where we cause loss to a guest through causes attributable to us, we will compensate that loss. This does not apply where the cause is not attributable to us.
Where a guest damages or soils the building or its fittings through negligence, we will charge a reasonable amount.
Items left behind are kept for a set period after being found and then dealt with in accordance with the law.
We may change these terms as necessary. Changed terms apply from the time they are published on this site.
These terms are governed by Japanese law, and the Japanese text is authoritative. Versions in other languages are reference translations; where they differ, the Japanese text prevails.